Refund Policy
Is your LALACROW order not quite what you had in mind? That’s okay! We can arrange an exchange or refund for you, but there are a few things to note.
Damages and Issues
Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
Certain items cannot be returned, such as custom products or sale items. Please contact us if you have questions about specific items.
Exchanges and Refunds
If you would like to exchange or return an item, please let us know your preferred method (refund or exchange).
For Faulty Items & Warranty
If an item is faulty, we will assess the situation and provide an appropriate solution, including a refund or replacement, as applicable under warranty terms.
Who Pays for Return Shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Contact for Returns
Please include the following when contacting us:
• Your name
• Preferred refund or exchange method
• A picture of the product
Email us here: hello@lalacrow.com.au