Shipping policy

Shipping & Payment Information

At LALACROW, we aim to provide a smooth and enjoyable shopping experience — from placing your order to the moment your parcel arrives.
Below are details about our shipping and payment policies.

 


Shipping Regions

We currently ship directly through our website to the following countries:

  • Australia

  • New Zealand

  • United States

  • Canada

  • Malaysia

  • Singapore

🌍 For global shipping to additional countries, please visit our Etsy shop:
https://www.etsy.com/shop/lalacrow

(Our Etsy store supports a wider range of international destinations.)

You can also purchase our book cover bags there if your country is not listed above.

 


Shipping Rates

Region Shipping Free Shipping Threshold
Australia $6.50 AUD Orders over $95 AUD
International Standard shipping from $15 AUD (final cost calculated at checkout based on destination) Free shipping on orders over $200 AUD

We offer additional free international shipping for qualifying orders.
Shipping rates may vary by country and weight.

If you are outside the regions listed above, please email us at hello@lalacrow.com.au — we may be able to arrange a shipping quote for you.

Order Processing & Delivery Time

  • Processing time: 1–2 business days

  • Business hours: Monday–Friday

  • Shipping method: Australia Post (domestic & international)

Estimated delivery time:

Location Estimated Delivery
Australia 5–14 business days
International 8–21 business days (varies by destination)

During busy periods or sale events, processing times may be slightly longer.

Payment Methods

We currently accept:

  • Visa, MasterCard, American Express

  • PayPal

Payment must be made in full at checkout.
Please ensure your billing information is accurate to avoid delays.

Duties & Taxes

Import duties, VAT, and customs fees are not included in prices at checkout.
These charges, where applicable, are the responsibility of the buyer and vary by country.

If you prefer a duty-paid shopping experience (no customs on arrival),
you are welcome to purchase via our Etsy shop:

👉 https://www.etsy.com/shop/lalacrow

Special Notes

  • All shipping addresses must be written in English characters

  • If you experience checkout issues or need assistance, please contact us at hello@lalacrow.com.au

Need Help?

For questions or support, email us at:
📩 hello@lalacrow.com.au

We are here to help, and we truly appreciate you supporting our small business.
Thank you for choosing LALACROW 🌿